Haytt Regency Creek Heights

SBS1 was entrusted with a long-term facilities and engineering support contract for the prestigious Haytt Regency Creek Heights, a luxury hospitality property encompassing over 2.1 million square feet and 864 rooms. Our engagement focused on delivering end-to-end engineering solutions, addressing guest complaints promptly, and maintaining the high-quality interior finishes across the property.

The project spanned 5 years, during which SBS1 ensured operational efficiency, high guest satisfaction, and consistent upkeep of infrastructure and aesthetics. Working closely with the Haytt team, our dedicated on-site staff managed both reactive and preventive tasks, ensuring service excellence in a demanding hospitality environment.

Project Overview

Client: Haytt International
Project Name: Haytt Regency Creek Heights
Area: 2.1 Million sq. ft. | 864 Keys
Duration: 5 Years
Scope of Work: Engineering Support, Guest Complaint Management, and Finishes Repair.

1. Engineering Services

✅ Preventive maintenance of HVAC systems

✅ Electrical system inspection and repairs

✅ Plumbing system maintenance

✅ Fire & life safety systems checks

✅ Elevator & escalator performance monitoring

✅ Utility management & energy efficiency tracking

✅ Compliance with safety and engineering standards

2. Guest Complaint Management

✅ 24/7 complaint resolution support

✅ Fast response teams for urgent repairs

✅ Room equipment troubleshooting (AC, lighting, fixtures)

✅ Guest bathroom and plumbing fixes

✅ Coordination with housekeeping and front desk

✅ Record-keeping of complaint logs and resolutions

✅ Ongoing training of support staff for hospitality standards

3. Finishes Repair & Maintenance

✅ Wall paint touch-ups and restoration

✅ Woodwork and carpentry repair (doors, cabinets, trims)

✅ Tile, marble, and flooring maintenance

✅ Upholstery and fabric repairs in guest rooms and public areas

✅ Bathroom fitting replacements

✅ Sealant and waterproofing repairs

✅ Regular inspection and upkeep of decorative elements

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